Help & FAQ
Quick answers about searching award flights with Capital One miles. Can't find what you need? Email nick@pointsgoose.com.
Frequently asked questions
What does Points Goose do?
It searches award flight availability across Capital One's airline transfer partners, converts the partner miles into Capital One miles, compares the award with the cash fare for the same flight, and shows the cents per mile you would get.
Why does my route show no results?
Award data comes from seats.aero's cache, which mostly tracks nonstop routes between larger airports. Smaller airports and connecting itineraries often have no data. Widen the date range, try another cabin, turn on nearby airports, or search from a nearby hub such as ORD, JFK or IAD.
What is cents per mile (cpp)?
It is the cash price you avoid paying, minus the taxes and fees on the award, divided by the Capital One miles you spend, expressed in cents. A higher number means the miles are worth more on that flight. Compare it with the value per mile you set in Settings.
What do the cheapest and average cash fares above the calendar mean?
They summarize Google Flights cash fares from every airline on the days we have priced, which are the cheapest award days plus any days you fetch with Get cash price. The average is across all fares returned for those days, not the whole date range, and the cheapest links to Google Flights for that date. Fetching another day updates the numbers.
What are credits and why do searches use them?
Credits cover the cost of fetching fresh data from our providers. Searches we already have cached are free, so popular routes cost nothing, and repeating the same search within a short window is free too. When a search does need new data, a single route costs less than a round trip or an Anywhere scan, and changing settings such as valuation or transfer bonus never costs extra. You can search without signing in and get a small daily guest allowance; signing in with seats.aero raises it. If you run out, cached searches keep working.
How do I sign in?
Use Sign in in the top corner. Login is handled by seats.aero, and we never see your seats.aero password.
What does Anywhere mode do?
Pick a departure airport and choose Anywhere on the search form. It scans cached award space to many destinations and ranks them by estimated value or fewest miles. Cash fares in that view are the cheapest in the window, so cents per mile there is an estimate.
Is the availability guaranteed?
No. Award space changes quickly and cached data can be out of date. Always confirm availability on the airline's website before transferring miles, because transfers to airline partners are irreversible.
Is Points Goose affiliated with Capital One?
No. Points Goose is independent and is not affiliated with or endorsed by Capital One or any airline.
How do I delete my account and data?
Open the Account page and use the delete option. It removes your profile, saved searches, saved trips and history.
How do I report a bug or ask a question?
Email nick@pointsgoose.com. Include the route, dates and cabin you searched and what you expected to see.
Contact us
For questions, feedback, bug reports or account requests, email nick@pointsgoose.com.